SunTrust has immediate openings

SunTrust Bank is looking for qualified candidates to fulfill the positions of Teller 3 and Lead Teller. Job descriptions are listed below. For more information, please contact Linda McClung at 304-340-4408.

Teller 3

Demonstrates proficiency in performing basic, advanced and complex teller transactions. Performs basic customer service functions such as stop payments, research requests, Safe Box access, etc. Consistently follows defined procedures for bank operations and customer service including mastery of Perfect Hour behaviors. Demonstrates competency in knowledge of risk management and loss prevention. Mentors other tellers on teller and customer service functions. Strong competency in identifying unmet customer needs and making referrals.

Minimum Requirement: High school education or equivalent. One year experience as a Teller at STI and completion of Teller Referrals and Product Knowledge 1 and 2 training, or two years comparable experience at a comparable institution.

Preferred Requirements: Completion of Platform Basic Functions Training.

Teller Lead

Supports branches with a low risk environment and no Teller Coordinator (Tier 1 and Tier 3). Performs all teller functions within the branch and has in-depth knowledge of systems, processing and procedures. Demonstrates competency in operational and risk management policies and procedures and ensures other tellers follow bank policies and procedures. Responsible for such activities in the branch as teller line workflow, cash management and controls, the vault, and assisting other tellers with accuracy in cash handling and balancing. Utilizes tools and skills to coach others on defined procedures for bank operations and customer service. Strong competency in identifying unmet customer needs and making referrals. Contributes to the on-boarding of new Tellers.

Minimum Requirements: High school education or equivalent. Two years experience as a Teller at comparable institution. Demonstrated competencies as attained through completion of Teller Referrals and Product Knowledge 1 and 2 training at STI. In-depth knowledge of risk management and loss prevention and demonstrated strong operational skills.

Preferred Requirements: Two years experience as a Teller at STI. Completion of Platform Basic Functions. Demonstrated ability to meet referral expectations and to coach and provide strong leadership.