Software Support Specialist position available with

University of Charleston / ICE

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The Independent College Enterprise is seeking applicants for the position of Software Support Specialist. This position provides general support for Datatel’s “Colleague” administrative information system for higher education and Blackbaud’s “The Raiser’s Edge” alumni/development system..

Primary functions of the position include:

Through existing experience, training and/or hands-on opportunities provide front-line support for Datatel’s “Colleague” product, Blackbaud’s “The Raiser’s Edge”, and related software

* Provide first level of support for all end-users of ICE’s systems
* Maintain support priorities and track issues and projects using ICE’s electronic helpdesk system
* Assist with user administration, security administration, and system administration duties
* Monitor system performance and application usage
* Document policies and procedures as necessary to improve operations
* Ensure data integrity within the Colleague applications
* Assist in reporting needs for users of ICE’s systems
* Facilitate communication across ICE institutions

Characteristics of a successful applicant will include one or more of the following:

* Experience with Datatel’s “Colleague” product, Blackbaud’s “The Raiser’s Edge,” or a comparable higher education/fundraising information system
* Experience in higher education operations, such as admissions, financial aid, student records, accounts receivable, etc.
* Experience in providing technical support or customer support
* Database management, query creation, report generation, or other related functions

ICE is a consortium currently comprised of seven private institutions of higher education in West Virginia, Virginia, and Massachusetts. Located on the campus of the University of Charleston in Charleston, WV, ICE was formed in 2000 to improve the technology available at its institutions through the benefits of collaboration. By providing a centralized shared system and a five-person shared support staff, ICE enables its members to utilize state-of-the-art software while sharing the investment in technology and personnel. The central staff provides support for all aspects of its systems, including training, consulting, troubleshooting, programming, system administration, and project management. In addition, ICE facilitates communication across its institutions to further extend the knowledgebase of the consortium on the whole.

ICE provides a fast-paced, diverse working environment with opportunities for professional growth and enrichment. Ability to work in a team environment and prioritize tasks efficiently is essential. Data querying and problem solving skills are also critical, as is the ability to effectively communicate with a diverse community of users. Competitive salaries and benefit package offered for qualified applicants. To apply, send resume together with three references to:

Director
Independent College Enterprise
c/o University of Charleston
2300 MacCorkle Ave. SE
Charleston, WV 25304

E-Mail: icedirector@iceschools.org