Charleston West Virginia Economic Development

Discussions on Economic and Community Development in West Virginia and the Charleston MSA as well as issues of the Charleston Regional Chamber of Commerce.

Monday, January 26, 2009

Job Posting - Macy's
Store General Manager for Charleston location

The General Manager is the senior level store executive responsible for all aspects of running a profitable location. Responsible for developing and executing a successful strategy, which generates sales and service, develops people, exploits merchandise opportunities, and meets profit and expense expectations.

Key Accountabilities:
  • Exploit opportunities to attain sales and profitability goals for store through effective use of short and long-range planning, expense management and inventory shortage control.
  • Develop and lead store service culture to ensure consistent high standards of customer service through effective staff planning, monitoring of training programs, and timely communication of advertising and special events.
  • Respond to customers' inquiries and resolve customer issues in a timely and appropriate manner.
  • Ensure compelling merchandise presentation standards to deliver a clean, neat, and easy to shop store environment for the customer through maintaining accessibility standards, density standards, clearance standards, signing accuracy, and fitting room cleanliness.
  • Ensure development of location strategies that drive assortments, price simplification, improving the shopping experience, and marketing.
  • Develop strategy for execution of promotional events, seasonal events and day-to-day operation of the store.
  • Assume a leadership and development role by encouraging a sense of team and embracing diversity through effective total store communication, awareness of morale, staff development, and implementation of selling priorities.
  • Direct the recruiting efforts of the store to ensure staffing is at plan. Improve retention by emphasizing awareness of people development, career development, and succession planning.

Skills Summary:
  • 3 - 5 years experience at senior management level in a retail environment, such as Department Store General Manager or specialty store District or Regional Manager
  • Strong leadership skills
  • Strong analytical skills
  • Ability to recruit, retain, develop, and motivate a team to achieve performance objectives
  • Strong influencing and negotiation skills
  • Ability to manage and prioritize many objectives at once
  • Strong interpersonal skills with the ability to communicate at all levels
  • Strong merchandising skills
  • Change agent
  • Ability to build partnerships

For more information, please contact Owen Williams at 770-913-5251 or


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