Charleston West Virginia Economic Development

Discussions on Economic and Community Development in West Virginia and the Charleston MSA as well as issues of the Charleston Regional Chamber of Commerce.

Tuesday, September 09, 2008

The story below appeared yesterday on the Charleston Gazette's website.

Area call center expanding, adding 200 jobs

By Sarah K. Winn
Staff writer

CHARLESTON, W.Va. -- A call center in South Charleston will be adding more than 200 jobs and investing $250,000 to its operations center, the company announced today.

TRG Customer Solutions, formerly Telespectrum Worldwide Inc., will be expanding and renovating its customer services center at the Southridge Business Park along Corridor G
The company currently employs more than 200 and will be hiring more than 200 for technical and product support positions, which are full-time and provide health insurance.

TRG provides customer care, technical support and telesales services to Fortune 500 companies in the telecommunications, financial services, technology, healthcare and utility industries.
TRG worked with the West Virginia Development Office to help facilitate the expansion, the company said in a news release. The Governor's Guaranteed Work Force Program will provide employee training assistance grants for the 200 jobs.

The Charleston Area Alliance has also offered a low-interest loan for the building improvements.

The 24,911-square-foot facility opened in 1996 as SOMAR Inc., a telecommunications firm based in North Carolina. It was the first company to locate in the business park, with an original investment of more than $2.4 million.

The call center was originally built to have 254 workstations and 305 parking spaces. Additional land was purchased in 1998 to expand parking.

TRG became the new owner at the end of a 10-year lease that Telespectrum Worldwide Inc. had with the Business and Industrial Development Corp. (BIDCO), which was meshed with two other organizations to form the Charleston Area Alliance in 2004.

The service center has shifts from 9 a.m. to 11 p.m. seven days a week and work schedules are available for both day and evening.


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