West Virginia State Community and Technical College offers business classes
West Virginia State Community and Technical College will offer a "Customer Service 101" workshop Wednesday and, starting Friday, Six Sigma training.
The customer service workshop will explain simple yet effective ways to make and keep customers; feature face-to-face communication skills; explore polite and responsive ways to defuse angry situations; and examine the art of follow up to keep customers coming back.
Registration fee for the customer service workshop is $30. The event will be from 9 a.m. to Noon in Room 112 of the Cole Complex on the college's Institute campus.
The Six Sigma training will use a blended online and classroom delivery format. A. Joseph Kusimo, a maser black belt certified Six Sigma instructor, is the instructor for the classroom portion of the program.
A Six Sigma Green Belt program begins Friday and continues through May 9. The $899 fee includes on-line instruction and four classroom days. Members of the Charleston Area Alliance receive a 5 percent discount.
There will be a Black Belt program from Sept. 19 to Nov. 14. Participants must have successfully completed the Green Belt program.
For more information or to register call 766-5113.
West Virginia State Community and Technical College will offer a "Customer Service 101" workshop Wednesday and, starting Friday, Six Sigma training.
The customer service workshop will explain simple yet effective ways to make and keep customers; feature face-to-face communication skills; explore polite and responsive ways to defuse angry situations; and examine the art of follow up to keep customers coming back.
Registration fee for the customer service workshop is $30. The event will be from 9 a.m. to Noon in Room 112 of the Cole Complex on the college's Institute campus.
The Six Sigma training will use a blended online and classroom delivery format. A. Joseph Kusimo, a maser black belt certified Six Sigma instructor, is the instructor for the classroom portion of the program.
A Six Sigma Green Belt program begins Friday and continues through May 9. The $899 fee includes on-line instruction and four classroom days. Members of the Charleston Area Alliance receive a 5 percent discount.
There will be a Black Belt program from Sept. 19 to Nov. 14. Participants must have successfully completed the Green Belt program.
For more information or to register call 766-5113.
posted by Charleston West Virginia Economic Development
@ 2:28 PM
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