Charleston West Virginia Economic Development

Discussions on Economic and Community Development in West Virginia and the Charleston MSA as well as issues of the Charleston Regional Chamber of Commerce.

Tuesday, March 18, 2008

West Virginia State Community and Technical College offers business classes

West Virginia State Community and Technical College will offer a "Customer Service 101" workshop Wednesday and, starting Friday, Six Sigma training.

The customer service workshop will explain simple yet effective ways to make and keep customers; feature face-to-face communication skills; explore polite and responsive ways to defuse angry situations; and examine the art of follow up to keep customers coming back.

Registration fee for the customer service workshop is $30. The event will be from 9 a.m. to Noon in Room 112 of the Cole Complex on the college's Institute campus.

The Six Sigma training will use a blended online and classroom delivery format. A. Joseph Kusimo, a maser black belt certified Six Sigma instructor, is the instructor for the classroom portion of the program.

A Six Sigma Green Belt program begins Friday and continues through May 9. The $899 fee includes on-line instruction and four classroom days. Members of the Charleston Area Alliance receive a 5 percent discount.

There will be a Black Belt program from Sept. 19 to Nov. 14. Participants must have successfully completed the Green Belt program.

For more information or to register call 766-5113.


Post a Comment

<< Home